FAQs

Why do your jams seem a bit thinner in texture than what I'm used to?

We don't use pectin, thickeners, stabilizers or extra sugar to thicken our products (that's a good thing!). Therefore, the texture is less viscous than common brands. Keeping your jam refrigerated will make it thicker, and for baking applications, feel free to heat jam with a bit of cornstarch. 

 

Do you accept returns?

While we can’t accept returns on our products, we are happy to make things right. Shoot us an email at info@tradestjamco.com and we will do our best to make you a happy customer!

 

What is your shipping policy?

We are happy to offer $5 flat rate shipping on all orders! Orders are shipped out within one week (typically via priority mail) and take 1-3 days to arrive.

 

Are your jams vegan?

Yes! We don’t use any animal products in the production of our jams. They are also made in a gluten free facility. The ingredients are conveniently listed on each jar, but if you have any questions, just ask!
 

What does small batch mean?

All of the jams are made in low quantity batches, ranging from 300-500 jars. This ensures quality and allows for stronger flavor profiles.
 

Can I order a different size jam jar?

In addition to our 9 oz. jar, we offer 1.5 oz. mini jars of jam which are perfect for parties, weddings, birthdays, showers, gifts and more. Check out our shop page to see what we have available.

 

Do you guys sell wholesale?

We sure do! Contact us for more information, or if you have a resale certificate, you can find us on Faire.
 

What is the shelf life of your jam?

Unopened jars stored in a cool, dark place will last up to one year, according to USDA guidelines. Once opened, we recommend consuming within two to four weeks.
 

I have food allergies. Can I consume your products?

All of our jams are made without gluten, nuts, eggs, fish or soy. If you have more questions, please don’t hesitate to leave us a message on our contact page.